Key information to support NanoCellect's products & customers
Our distributor newsletter is back.
You may have noticed NanoCellect's customer newsletter a couple of weeks ago. It included valuable information for our customers and was also sent to our distributors. You can read the newsletter here.
Today, we are releasing our next installment of the distributor newsletter with many updates on how to sell and service the WOLF G2 platform.
Please do not hesitate to contact us if you have any questions.
Happy Reading 😀
Addressing the Cost of WOLF Cartridges
Often customer gets hung up on the running costs of using the WOLF because they have to use consumable cartridges daily. They often forget about the other associated costs with conventional cell sorters such as operating time, expensive sheath fluids or the high costs of maintenance and service. We created a document to help analyze and compare the cost of ownership for the WOLF.
We have seen an increase in sales / offering of old WOLF instruments on internet websites such as eBay. NanoCellect has a policy that we will not provide any support, software updates nor sell any cartridge to these customers unless the WOLF instrument has gone through a paid re-certification process. This flyer highlights the cost of such process and is meant to dissuade potential customer from buying an old instrument from a 3rd party vendor outside our network of distributors.
We have updated our Installation Quality Control Procedure to support the installation of WOLF G2. Please start using the updated version to ensure proper installation of the WOLF G2 at customer sites as well as coverage by the NanoCellect warranty.
New Procedure for Preventative Maintenance QC for WOLF G2
You've asked, we've delivered! We have created and uploaded a new QC procedure for the WOLF G2 specific for preventative maintenances (PMs). The types of tests performed at a PM are very similar to the tests performed at Installation, therefore no special training is required to start using this procedure.
Issue Alert: WOLFViewer v3.3 & WOLF G2 Motor Homing Issues
Occasionally when powering on instrument, the motors appears to successfully home, but are not actually homed properly. When this occurs, customers will have difficulty finding the XY marker and may even encounter messages about "unable to move further in a direction." This support flyer highlights how the customer can troubleshoot this issue. Please contact support@nanocellect.com if you have any additional questions.
Laser Alignment Reports (LARs) are essential when servicing the WOLF and WOLF G2 instrument at customer sites. In order to facilitate access to specific instrument, we have created a form for you to request the LAR.
It will be provided to you within the next business day.
We are working hard to continue the VERLO development
We thank everyone who is contributing to the development of the VERLO platform. Our software team is engaged in refining CellVantage, accelerating its development with unwavering commitment. Each day brings significant improvements in performance and reliability. The system now delivers beautiful multi-parameter cellular images, capturing fluorescence signals with remarkable clarity.
VERLO beta testing is on-going at Scripps
A VERLO prototype is now operational at the San Diego Scripps Research Institute flow core facility, where users have begun evaluating samples on the system. The platform is attracting significant attention for its advanced capabilities in protein aggregation assays and a range of intracellular research applications.
First VERLO installation at customer site
VERLO has been successfully integrated into the workflow of our inaugural customer; a biotechnology company in the San Francisco Bay Area. This milestone underscores our commitment to advancing scientific innovation and exemplifies the trust placed in NanoCellect’s image-guided cell sorting technology.
From our best estimate, the VERLO will be released to the general market in 2026; starting shipping in Q2. As we get closer to the release date, we will refine our commercial strategy that include how we perform instrument demo and sales in the US and abroad. Stay tuned for further clarification as we get closer to the end of the year.
We will update the Distributor Portal in Q4
Many of you have noticed that the content of our distributor portal is getting outdated. We are currently working on curating the content with only the relevant information. We anticipate that within Q4, the portal will be a better source of information for you.
